Bajilive365 Privacy Policy — Your Data, Our Responsibility

Bajilive365 (https://bajilive365.im) is an online gaming and Sports Betting platform serving users in Bangladesh. We believe that every user's privacy is a fundamental right.

This Privacy Policy explains what personal information bajilive365 collects, how it is used, how long it is retained, and the measures we take to keep your data secure.

This policy applies to the bajilive365 website, mobile app, and all digital services. It does not apply to third-party websites or services.

Bajilive365 collects the following two types of information:

a) Information You Provide Directly:

• Full name and date of birth.
• Email address and mobile number.
• Residential address (district, division).
• National ID or passport number (for KYC verification).
• Payment details (mobile banking number, bank account number).

b) Automatically Collected Information:

• IP address and device type.
• Browser and operating system information.
• Time spent on the site and pages visited.
• Login history, betting activity, and transaction details.
• Cookie and local storage data.

Bajilive365 uses the information it collects for the following purposes:

• Account Management: For registration, login, and profile management.
• Transaction Processing: To successfully process deposits and withdrawals.
• Identity Verification (KYC): To ensure legal compliance and prevent fraud.
• Customer Support: To provide effective support in resolving your issues.
• Security: To detect unauthorized access and fraudulent activity.
• Service Improvement: To improve the user experience and enhance platform quality.
• Legitimate Communication: To send important updates, security alerts, and transaction confirmations.
• Promotional Messages: Promotional offers and updates will only be sent with your consent.

Bajilive365 does not sell your data. However, certain information may be shared in the limited circumstances described below:

• Payment Processors: bKash, Nagad, Rocket, and others — only the information necessary to complete transactions.
• KYC Verification Provider: With licensed third parties for identity verification.
• Law Enforcement Agencies: Upon a court order or a lawful request from an authorized authority.
• Anti-Money Laundering Authorities: To comply with legal obligations.

In all of the above cases, only the minimum necessary information is shared. Confidentiality agreements are in place with all third parties.

Bajilive365 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser.

Cookie Type:

• Essential Cookies: To maintain login sessions and support core site functionality. These cannot be disabled.
• Performance Cookies: To monitor site speed and performance. You can control this.
• Functionality Cookies: To remember your preferences (language, theme). Optional.
• Analytics Cookies: To analyze user behavior and improve our services. Optional.

You can control or delete most cookies through your browser settings. However, disabling certain essential cookies may cause some features of the site to stop working.

Bajilive365 retains user information for defined periods:

• Active Account Information: For as long as your account remains active.
• Closed Account Data: Up to 5 years, as required by law.
• Transaction Records: 7 years, as required by financial regulations.
• KYC Documents: 3 years after verification.
• Customer Support Conversations: 2 years.

As a bajilive365 user, you have the following rights regarding your data:

• Right to Access: You can request to see what information bajilive365 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your information, provided there is no legal obligation requiring us to retain it.
• Right to Restrict Processing: Under certain circumstances, you may request that the processing of your information be restricted.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You can object to your data being used for marketing purposes.

To exercise these rights, email us at support@bajilive365.im. We typically respond within 30 days.

Bajilive365 protects your data using industry-standard security technologies:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & IDS: Advanced firewall protection against unauthorized access.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Staff Training: All staff are trained in data protection.

Bajilive365 strictly does not serve anyone under the age of 18. We do not knowingly collect any information from minors.

If we become aware that personal data has been collected from anyone under the age of 18, that data will be deleted immediately and the associated account will be closed.

If parents have any concerns about their child's data, please contact us directly at support@bajilive365.im.

Bajilive365 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, users will be notified via their registered email or in-app notification.
• Continued use of the site after any changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please get in touch with us:

• Email: support@bajilive365.im
• Live Chat: 24/7 support available in Bengali.
• Response Time: Typically within 1–3 business days.

If a data protection concern cannot be resolved directly with us, you have the right to escalate the matter to the relevant regulatory authority.